Frequently Asked Questions

Q: Can I Purchase Lessons On My Own?

• Yes. You can purchase your lessons through the 'Training Lessons/Lesson Packages' under Programs. Shortcut here.

Q: How long is a lesson?

• One lesson is 30 minutes

Q: Is There A Cancellation Policy For One-On-One Lessons?

• Yes. RoughRiders Cancellation Policy for lessons and workouts is acknowledged in the registration process and sent in the confirmation email that you will receive after registering. If you are looking for this elsewhere, please contact us via email.

Q: How Many Lessons Are Included In Our Baseball Season Package?

A: Youth Baseball - 8 included lessons are redeemable starting January 15, 2026. High School - 8 included lessons are redeemable upon registration. Earliest date to redeem: Jan 15, 2026

Q: What are the 8 included credits?

A: Each registered family receives 8 included 1:1 training lessons to use during the season as

part of their registration.

Q: How do I use my 8 included credits?

A: Instructions on how to access and book your credits were sent via email. Please refer to your

registration confirmation email or the email sent on January 20th titled “Important: How To

Access 8 Included 1:1 Training Sessions.” A video and voice guided "How To" was sent out on February 5th as well.

Q: I can’t find the instructions to add the 8 included lessons to my account. What should I do?

A: First, check your inbox (and spam/junk folder) for your confirmation email or the January 20th or February 5th instruction email. If you still can’t locate it, please reach out to your team manager who will deliver the problem.

Q: I'm new to the organization - where can I find instructions on how to apply the 8 included lessons as well?

A: New registrations automatically receive the same instructions in their confirmation email

after registering.

Q: When do the 8 included lessons expire?

A: All included lesson credits expire on July 31st. Any unused lesson credits after that date will no longer be

valid.

Q: Can unused lessons from my 8 included lessons roll over past July 31st?

A: No, all included 8 lesson credits must be used before July 31st and do not roll over.

Q: Can the credits be used for any type of training?

A: The credits are specifically for 1:1 training sessions. Catching, hitting, pitching, and fielding.

Q: Can I transfer my credits to another player or family member?

A: No, credits are non-transferable and may only be used by the registered player.

Q: Who do I contact if I have questions about my included 8 lesson credits?

A: Please contact your team manager who will pass along the information.

Q: How can I get involved with RoughRiders Baseball & Softball social media?

• Please follow us on Instagram:@coroughriders and Facebook: RoughRiders Baseball & Softball
• Be sure to tag us in your RoughRiders Baseball or Softball content so that we can repost, like, &/or comment on your posts
• Search GIF by “RoughRiders” to amp up your stories